f778's Privacy Policy
How your personal information is collected, stored, and kept secure — f778 explains it all with complete transparency.
This privacy policy applies to all services and activities of the f778 platform. Before reading it, please make sure you have the opportunity to understand the full policy.
1. Introduction and Scope
f778 ("we", "our", or "platform") operates the website https://f778.cam and provides online entertainment services for users in Bangladesh. This privacy policy ("policy") describes our practices, responsibilities, and commitments regarding your personal information.
By accessing the f778 platform or using any of our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
1.1 Scope of the Policy
This policy applies to the following:
- All pages and sections of the f778 website (https://f778.cam)
- Account registration, login, and account management processes
- Financial transactions, deposit, and withdrawal activities
- Information provided through customer service and support channels
- Marketing communications and promotional activities
1.2 Data Responsibility
We acknowledge that your personal information is a valuable asset and we are committed to handling it with the utmost care and responsibility. f778 respects your privacy and uses internationally recognized technology to protect your data.
2. Data Collection
f778 collects user information through various methods. Below is a detailed description of what types of information we collect and how it is collected.
2.1 Information Provided Directly
When you register on our platform or use our services, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Valid email address
- Password (stored in encrypted form)
- National ID card or passport number (when identity verification is required)
- Payment-related information (bKash, Nagad, or Rocket number)
- Contact address
2.2 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Time and date of website access
- Pages visited and browsing activity
- Referral source (where you came from when you arrived at our site)
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
During financial transactions, we log the following information:
- Deposit and withdrawal amounts and dates
- Type of payment method (bKash / Nagad / Rocket)
- Transaction reference number
- Gaming activity history (bet amounts, outcomes)
f778 never collects your full payment PIN, password, or one-time passcode (OTP). Do not provide this type of information if asked.
3. Purpose of Data Use
f778 uses collected information for specific, lawful, and transparent purposes. We commit that your information will never be used for irrelevant or unauthorized purposes.
3.1 Service Operation and Improvement
- Account creation, verification, and activation
- Login and session management on the f778 platform
- Processing and confirming financial transactions
- Monitoring and improving platform performance
- Diagnosing and resolving technical issues
3.2 Legal and Security Obligations
- Identity verification and KYC (Know Your Customer) process
- Prevention of fraud and suspicious activity
- Anti-money laundering measures (AML)
- Preventing minors from accessing the platform
- Compliance with applicable laws and regulations
3.3 Improving User Experience
- Providing personalized services and bonus offers
- Managing the VIP program (Bronze, Silver, Gold tiers)
- Game recommendations based on preferences
- Data analysis to improve customer service quality
3.4 Communication and Marketing
- Sending important account-related notifications
- Providing information about promotional offers and bonuses (subject to consent)
- Responding to customer service requests
- Communicating policy changes and important updates
4. Data Storage and Security
f778 gives the highest priority to the security of your personal information. We keep your data secure by following industry-standard technology and processes.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transmissions are secured
- Password hashing and strong encryption algorithms
- Secure data centers and server infrastructure
- Regular security audits and penetration testing
- Firewall and anti-DDoS protection
4.2 Data Retention Period
We retain your information for the following durations:
- Active account data: for as long as the account remains active
- Transaction records: minimum five years as required by legal obligations
- KYC documentation: for the required period even after account closure
- Customer service communication records: up to three years
4.3 Administrative Security
- Regular data protection training for staff
- Access control for data — authorized personnel only
- Rapid response plan in the event of a data breach
No data transmission over the internet is 100% secure. Even though we take every security measure available, we cannot guarantee complete security. Keep your account password confidential and do not share it with anyone.
5. Sharing Data with Third Parties
f778 does not sell your personal information to third parties. However, in certain specific situations we may share limited information with trusted partners.
5.1 Payment Processors
To complete financial transactions, we share necessary information with payment service providers such as bKash, Nagad, and Rocket. This information is used solely to verify and complete transactions.
5.2 Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming are directly integrated into our platform. They have their own privacy policies, and only the information necessary for game operation is shared with them.
5.3 Legal Authorities
In cases of legal obligation, such as a court order, government investigation, or applicable regulations, we may be required to provide necessary information to the relevant authorities.
5.4 Restrictions on Data Sharing
- Only the necessary information is shared with third parties
- All partners are bound by data protection agreements
- No information is sold to any third party for marketing or advertising purposes
- You will be notified in advance in the event of a business merger
6. Cookies and Tracking Technologies
The f778 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
6.1 Types of Cookies
- Essential Cookies: Required for core platform functionality, such as maintaining login sessions
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Help collect statistics on website usage
- Security Cookies: Used for fraud prevention and account protection
6.2 Cookie Controls
You can manage cookies through your browser settings. However, please note that disabling essential cookies may affect the platform's functionality and you may not be able to log in.
6.3 Third-Party Tracking
f778 uses analytics tools on a limited basis to help us assess the quality of our services. These tools do not collect personally identifiable information.
Your Rights & Preferences
f778 believes that every user should have clear control over their own information. Your basic rights are described below.
7.1 Access to Information
You may request a copy of the information stored in your account at any time. Send this request to our support team via email.
7.2 Correction of Information
If your personal information is incorrect or incomplete, you may request a correction. Some information can be updated directly in your account settings; for other cases, assistance from our support team is required.
7.3 Request for Deletion of Information
In certain circumstances you may request that your information be deleted. However, some information must be retained to meet legal obligations (such as transaction records).
7.4 Opting Out of Marketing Communications
You can stop receiving promotional communications by clicking the "Unsubscribe" link in any marketing email or by contacting our support team.
7.5 Closing Your Account
If you wish to permanently close your f778 account, please submit a request via our live chat or email. Even after the account is closed, some information will be retained for a set period for legal reasons.
Contact us to exercise your rights. We will do our best to respond to your request as quickly as possible.
8. Privacy Protection for Minors
The f778 platform is intended for users aged 21 and above only. We take the privacy protection of minors very seriously and follow a zero-tolerance policy in this regard.
- An age verification process is mandatory at the time of registration
- We do not knowingly collect information from individuals under the age of 21
- If a minor's account is identified, it is immediately closed and all associated information is deleted
- Parents or guardians may contact us at [email protected] regarding any suspicious accounts
This platform is for users aged 21 and above only. Registration by minors is strictly prohibited.
9. Changes & Updates to This Policy
f778 may modify or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Publishing a notice on the website homepage
- Sending a notification to your registered email address
- Displaying an update notification when you log in to the platform
Continued use of the f778 platform after any changes will be considered as your acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.
The current version of this policy is effective from January 2026.
Contact Us
If you have any questions or concerns about the privacy policy, please get in touch with us.
Live Chat Support
Our support team is available 24 hours a day, 7 days a week in Bengali, ready to assist you. For any privacy-related questions, contact us directly via live chat — it is the fastest way to get a response.
Email Contact
For written requests related to the privacy policy, information correction, or deletion requests, please contact us via email.
For data protection requests, we generally aim to respond within 7 business days. Complex requests may take longer, but we will keep you updated.