f778 Terms and Conditions

1.1 General Introduction

f778 is an online entertainment and gaming platform operated for users in Bangladesh. These Terms form a legal agreement between f778 and its users. By registering on the platform or managing an account, you confirm that you have read, understood and agreed to comply with these Terms.

f778 reserves the right to change, amend or update these Terms at any time. Continued use of the platform after any changes means you have automatically accepted the revised Terms.

1.2 Age Requirement and Applicability

The f778 platform is for users aged 21 or above only. You confirm that:

• You are at least 21 years of age.
• You are legally eligible to participate in online gaming or betting.
• You are managing your own account and are not acting on behalf of anyone else.

Account creation or use of services by minors is strictly prohibited. Any such account identified will be closed immediately and any funds deposited will be forfeited.

2.1 Registration Requirements

To open an account at f778, you must provide accurate and complete information. Creating an account with false information is a direct violation of these Terms. Each person may operate only one account. If multiple accounts are found, all of them will be closed and the associated balances may be confiscated.

2.2 Identity Verification (KYC)

f778 may at any time request relevant documents to verify your identity, address or payment method. Failure to submit the required documents on time may result in temporary or permanent suspension of your account and your withdrawals may be placed on hold.

The following documents may generally be required for verification:

• A copy of your National ID (NID) or passport.
• A utility bill or bank statement as proof of your current address.
• Proof of ownership of the mobile banking number used.

2.3 Account Security

You are solely responsible for keeping your account password and login details secure. Sharing account details with anyone else is prohibited. If you suspect unauthorized access to your account, notify our support team immediately. f778 will not be liable for any loss resulting from the sharing of account details.

2.4 Account Closure

f778 reserves the right to close or suspend an account for the following reasons:

• Violation of any provision of these Terms.
• Fraudulent activity or attempts to gain unfair advantage.
• Suspicion of money laundering or other illegal activities.
• Harassment of other users.

You may also request closure of your account at any time through our support team.

3.1 Deposit Policy

The accepted methods for depositing at f778 are: bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳300. Deposited funds are generally credited to the account instantly. If there is a delay for any reason, please contact the support team.

• Minimum deposit: ৳300 (for each method)
• Accepted methods: bKash, Nagad, Rocket
• You must use a payment account registered in your own name only.

3.2 Withdrawal Policy

The following conditions apply to withdrawals:

• Minimum withdrawal: ৳1,000.
• Withdrawal processing time: generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be placed on hold until verification is complete.

Before processing a withdrawal request, f778 may take additional verification steps if needed. This is part of ensuring security.

3.3 Transaction Responsibility

f778 is not responsible for financial losses resulting from incorrect information provided by the user or transfers made to the wrong account. Once a transaction is completed, it may not be possible to cancel it except for technical reasons. Records of all transactions are stored in our system and will be considered final evidence in the event of a dispute.

4.1 Welcome Bonus

New members at f778 will receive a 150% bonus on their first deposit, applicable up to a maximum of ৳20,000. To receive this bonus, the following conditions must be met:

• Bonus wagering requirement: 25x (bonus + deposit).
• The wagering requirement must be met within the specified time after receiving the bonus.
• The welcome bonus applies only once per account.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.

4.2 Other Promotions

From time to time, f778 may offer various promotional offers. The specific terms and conditions for each offer will be stated alongside that offer. Generally applicable rules:

• One offer cannot be combined with another at the same time, unless explicitly stated.
• f778 reserves the right to end or modify any ongoing promotion at any time.
• If an attempt is made to claim bonus benefits through fraudulent means, the account will be cancelled.

4.3 VIP Program

The f778 VIP program has three tiers:

• Bronze: Up to 0.5% weekly cashback benefit.
• Silver: Up to 1.0% weekly cashback benefit.
• Gold: Up to 1.5% weekly cashback benefit.

Reaching a higher VIP tier depends on your activity on the platform. VIP benefits are provided under separate terms and conditions, and f778 may change the structure of the VIP program at any time.

5.1 General Gaming Terms

All games on the f778 platform are operated under fair play principles. You acknowledge that:

• Game outcomes are determined by a Random Number Generator (RNG).
• It is not possible to manipulate the outcome of any game.
• You are playing entirely voluntarily and with full awareness of the financial risk involved.
• Results shown in gaming advertisements are not a guarantee of future results.

5.2 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Using software, bots or automated methods to attempt to gain an unfair advantage.
• Exploiting system errors or bugs — reporting any such error to support as soon as it is found is mandatory.
• Colluding with other users for fraudulent betting or collaborative cheating.
• Attempting to carry out a cyber attack or hacking of the platform.

5.3 Dispute Resolution

If a dispute arises regarding any game result or transaction, contact the support team within 72 hours of the incident. f778's system logs and records will be used as final evidence in resolving disputes. All disputes will be addressed within a reasonable timeframe.

6.1 Ownership

All content on the f778 website — logos, graphics, text, software, designs and other materials — is intellectual property owned by f778. You are granted a limited license to use this content for personal, non-commercial purposes only.

6.2 Prohibited Use

The following activities are explicitly prohibited:

• Reproducing or distributing f778 content for commercial purposes.
• Using the f778 brand or trademarks without authorization.
• Attempting to reverse engineer the platform's source code or software.
• Using f778's name or identity to mislead third parties.

7.1 Service Availability

f778 strives to provide uninterrupted service at all times. However, service may be temporarily unavailable due to technical maintenance, network issues or other unforeseen reasons. f778 will not be liable for any loss caused by such interruptions.

7.2 Third-Party Services

The f778 platform uses services from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI and Spribe, among others. f778 is not directly responsible for the quality, availability or outcomes of these third-party services. However, we always strive to work with world-class providers.

7.3 Limitation of Liability for Financial Loss

Online gaming carries financial risk and you are participating with full awareness of that risk. f778 will not be liable for money lost through gaming. We encourage all users to play responsibly and within their budget.

8.1 Data Collection and Use

f778 collects, stores and uses your personal information to improve services and ensure security. Our Privacy Policy provides a detailed explanation of this. f778 ensures data protection in accordance with applicable laws and regulations.

8.2 SSL Encryption and Security

All sensitive information and financial transactions on the f778 platform are protected through SSL encryption. We use secure and reliable technology to keep your data safe. However, no online platform can guarantee 100% security, so your own personal security practices are also important.

8.3 Sharing Data with Third Parties

f778 does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• With relevant authorities to meet legal obligations.
• With trusted payment providers to deliver services.
• With fraud prevention and security verification agencies.

9.1 Our Commitment

f778 believes that healthy and controlled gaming is the best form of entertainment. We ask all our users to play responsibly. Our Responsible Gaming page has detailed guidance on this.

9.2 Self-Regulation Tools

f778 provides various tools to help users:

• Deposit Limit: Set a daily, weekly or monthly deposit limit.
• Self-Pause: Temporarily close your account for a set period of time.
• Self-Exclusion: Request a long-term account closure.

Contact our 24/7 support team to use these tools.

10.1 Changes to Terms

f778 reserves the right to modify these terms and conditions at any time. A notice will be posted on the platform for important changes. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. Therefore, it is advised to check this page regularly.

10.2 Severability of Terms

If any provision of these terms and conditions is found to be legally unenforceable, the remaining provisions will remain fully in effect. An attempt will be made to modify the unenforceable provision where possible to keep it effective.

10.3 Contact & Support

For any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

Our support team will always strive to be by your side. We are committed to resolving any complaints or queries promptly.

10.4 Entire Agreement

These terms and conditions, our Privacy Policy and Responsible Gaming Guidelines together form the entire agreement between f778 and the user. This document will take precedence over any prior oral or written commitments.